----------------------------

​WARRANTY & EXCHANGE POLICY

1. Non-electronic products

Including metal, leather, fabric, fur, glass products, etc.

• The shop only supports exchanges within 24 hours from the time of receipt if the product has defects caused by the manufacturer or during transportation.

​

2. Warranty conditions for electronic products

Products are eligible for warranty service only when all of the following conditions are met:

• The product is still within the warranty period

• The product has not been affected by external force

• Charging cable functions properly or the battery compartment shows no signs of rust

• The product does not violate warranty conditions and has no cosmetic defects, such as scratches, dents, discoloration, faded text, cracks, breakage, or permanent markings

• All original packaging and accessories are included, such as: box, foam insert, catalogue, accessories, complimentary gifts (if any), purchase invoice, warranty card, and related documents

👉 If any of the above conditions are not fully met, the final decision regarding exchange will be at the discretion of KatAdultToys.

​

3. Information required for support

To receive the best support, customers are kindly requested to provide order information and a detailed video showing the product defect via:

• Instagram: www.instagram.com/katadulttoys

• Zalo / WhatsApp: (+84) 906 580 749

• Email: katadulttoys@gmail.com

​

4. Warranty processing time

The shop will make every effort to process the warranty within 24 hours after receiving complete information, including:

• Order details (phone number or order code)

• Order date (or warehouse arrival date)

• Initial condition: Was the box sealed? Did the device operate normally?

• Current condition: What issue is the device experiencing compared to first use?

​

5. Cases not eligible for exchange or warranty

• Products that are out of warranty

• Products that have been disassembled or repaired by unauthorized individuals or technicians

• Damage caused by fire, explosion, mechanical impact, deformation, dropping, collision, scratches, moisture, rust, liquid exposure, animal intrusion, natural disasters, fire hazards, or use of incorrect voltage

6. Important notes

• The shop reserves the right to refuse warranty service if the warranty period has expired and the customer fails to provide a defect video and does not send the device back to the warehouse

• Customers may exchange or return products directly at the shop’s warehouse or via GHTK courier

• If sending via another courier service, please:

  • Pack the item securely with shock-proof protection

  • Prepay the shipping fee
    👉 The shop will refund the shipping cost and return the repaired/replacement product if the defect is confirmed by the shop

• Products that are scratched, dented, or water-damaged will lose warranty eligibility

• Due to the high cost and time required to send products back to manufacturers, the shop will replace defective products with new ones during the warranty period, and continue to support customers even after warranty expiration

• Warranty replacement products are new units, which will be unsealed and tested before delivery

7. Post-warranty support program

• Expired under 15 days:

  • 40% discount when repurchasing the same product

  • 15% discount when purchasing a different product with the same function

• Expired 15–30 days:

  • 30% discount when repurchasing the same product

  • 10% discount when purchasing a different product with the same function

• Expired under 1 year:

  • 15% discount when repurchasing the same product

  • 5% discount when purchasing a different product with the same function